Shipping/Return Policy
■ Returns/cancellations
□ About returns and cancellations
As a general rule, we do not accept changes to order details, exchanges or returns of products after the order has been confirmed.
□ Exceptions to returns
As an exception, within 7 days after receiving the product, we will accept exchanges and returns only if the product arrives different from the order or if the product is defective. In the above cases, the shipping fee for returning the product will be borne by us. Please contact us from the inquiry form.
□ If it does not correspond to the exception of returned goods
Please note that the following products cannot be returned or exchanged.
・Products that have been hemmed or repaired
・Used products
・Washed products
・Products without tags, packages, etc. ・Damaged products
・If you do not have a receipt (purchase statement/credit card sales slip/return card)
・Products that have been scratched, damaged or defaced by the customer
・Products purchased for the purpose of resale (including cases where the Company determines that the purpose is for resale)
・Items ordered as uniforms
・When excessive returns and exchanges are repeated
・If you want to return or exchange more than 50 items with the same product number
・If it is different from the image before purchase
*We cannot deal with products that have been intentionally damaged or defaced.
・When damage, failure, dirt, or defects occur at the customer after the product arrives
・ Products used
・Clothes and underwear that you have worn
・Custom-ordered products and processed products with names, etc.
・Products such as audio software and books that have been opened, and household appliances that are energized
・For food, supplements, cosmetics, and flowers, please forgive us if it is not due to our reasons due to the nature of the product.
・When all the product tags, accessories, and contents are missing
・When a shipping label is directly pasted on a shoe box, product box, bag, etc. and returned (excluding products that are directly pasted with a shipping label by our company)
・Products that are stated as non-returnable on the product page (due to product characteristics, returns are not possible after ordering)
*This does not apply in the case of product defects.
□ Cancellation
At our company, once an order has been confirmed, it will automatically proceed to shipping work as soon as possible through system cooperation, so we cannot respond to cancellations or changes to order details after confirmation.
We hope that you will enjoy shopping after confirming that the product is correct.
■ Delivery/shipping
□ About delivery and shipping
In the case of standard shipping, it will be delivered in 3 to 7 business days for domestic and 5 to 21 business days for overseas from the date of order. Please note that we do not take any responsibility for delays in delivery that occur for reasons not attributable to our company.
*The estimated shipping date may differ for each product. Please check each product page for details.
* Pre-order items will be produced after receiving an order, so it will take some time to deliver.
□ About exceptions
7 business days in Japan and 21 business days overseas in the case of advance notification of shipping delays, national holidays, Obon holidays, New Year holidays, etc., or when orders are concentrated due to sales of new products may exceed.
□Delivery method and designation
Currently, we cannot specify the date, day of the week, or delivery time. We apologize for the inconvenience, but when you receive the shipping completion email, please contact the designated delivery company.
If the customer is absent at the time of product delivery, the delivery company will leave a notice of absence. In that case, please specify a convenient time from the customer to receive the product.
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[Major delivery carrier delivery information]
・(Domestic delivery) Yamato Transport Co., Ltd.
http://www.kuronekoyamato.co.jp/ytc/customer/
*Delivery method cannot be specified.
・(Overseas delivery) Japan Post Co., Ltd.
https://www.post.japanpost.jp/int/index.html
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□ Packing and shipping fee
【Japan】
990 yen (tax included)
[Taiwan, Hong Kong]
2,800 yen
Malaysia, Philippines, Thailand
3,800 yen
□Regarding international shipping
For deliveries outside Japan, we will use EMS. No other delivery service is available. It is the customer's responsibility to legally determine whether the product can be delivered to a destination outside Japan. Recipients must comply with all laws and regulations of the country of delivery. Customs clearance conditions vary greatly depending on the country of delivery, so please contact the relevant customs office for more information. Please note that due to customs procedures, delivery may be delayed from the original delivery date. In addition, the customer is responsible for customs duties associated with customs clearance.
□ About cash on delivery
We do not offer a cash on delivery service.
□Regarding mistakes in your address, phone number, and email address
If the shipped product is returned due to an incorrect address, long-term absence, etc., the order will be canceled once. If you would like to purchase it, please place your order again.
*In case of cancellation, the payment amount will be refunded. (Refund fee of 1000 yen and round-trip shipping fee will be charged. ）
* Since it will be returned to stock when it is returned, there may be cases where the product is out of stock and cannot be prepared even if you order again. Please note.
* If it turns out that the order was canceled due to malicious acts such as intentionally writing an address that does not exist, intentionally treating the product as returned without receiving it, or intentionally treating it as absent for a long time without receiving the product without justifiable reason, we will not be able to cancel the order in the future. Please note that we may cancel the transaction or may not be able to provide a refund. Also, please note that criminal and civil legal measures may be taken if such malicious acts are found.
□ Specific examples of entry errors
In particular, the following mistakes are common. Please make sure you enter the correct address.
-address
・ 〇〇 prefecture, 〇〇 city, 〇〇 ward, 〇〇 county. Although the contents of 〇〇 town officially exist, it is not entered
・The kanji, hiragana, and katakana are not written based on official information.
・The name of the apartment/condo is not listed (only for those who live in an apartment/condo)
・The apartment/condo number is not listed (only for those who live in an apartment/condo)
・Information up to the street address is not listed
・The address is not addressed to your home (e.g., it is addressed to the post office)
・Postal code is not entered correctly
・The number of digits in the postal code is different from the correct one
・Address information is not listed
・An address that does not exist is registered
・Only the name of the company is listed
・The address is written in a language other than Japanese
- telephone number
・ Only the area code is listed (only 080, etc.)
・The number of digits in the phone number is incorrect (one digit too many, one digit too few, etc.)
・A phone number that does not exist is registered
・Overseas phone numbers are registered (currently, only phone numbers that can be used in Japan can be used as shipping information)
・The phone number is written in non-numeric characters (use of Chinese numerals, etc.)
- mail address
・Incorrect e-mail address
・You are using an email address that cannot be used to check or respond to emails sent from our company.
■ Inquiries
□Contact information
Please see the notation based on the Specified Commercial Transactions Law.
□ If you cannot receive emails
First of all, please check whether it has arrived in your junk mail or spam folder.
Please note that there are many cases where automatic notification emails do not arrive, especially for mobile carrier emails and icloud emails, as the email exclusion settings are strict.
Please check the following two points before contacting us.
・Cancellation of domain designation
・Checking spam settings and changing settings
If you do not receive this email due to personal reasons, we will not be held responsible for items that cannot be shipped due to incorrect registration information, or items that are returned due to incorrect receipt. Please check again for any notifications. .
■ Receipt
□ Request for receipt
It can be issued from "Download receipt (PDF)" of the purchase history page.
If the receipt is not issued or lost, please contact us.
■ Gift wrapping service
□Gift wrapping service
We currently do not offer a wrapping service.
If you are purchasing the item as a gift, we kindly ask that you wrap and wrap the item yourself after purchase.
□ About returns and cancellations
As a general rule, we do not accept changes to order details, exchanges or returns of products after the order has been confirmed.
□ Exceptions to returns
As an exception, within 7 days after receiving the product, we will accept exchanges and returns only if the product arrives different from the order or if the product is defective. In the above cases, the shipping fee for returning the product will be borne by us. Please contact us from the inquiry form.
□ If it does not correspond to the exception of returned goods
Please note that the following products cannot be returned or exchanged.
・Products that have been hemmed or repaired
・Used products
・Washed products
・Products without tags, packages, etc. ・Damaged products
・If you do not have a receipt (purchase statement/credit card sales slip/return card)
・Products that have been scratched, damaged or defaced by the customer
・Products purchased for the purpose of resale (including cases where the Company determines that the purpose is for resale)
・Items ordered as uniforms
・When excessive returns and exchanges are repeated
・If you want to return or exchange more than 50 items with the same product number
・If it is different from the image before purchase
*We cannot deal with products that have been intentionally damaged or defaced.
・When damage, failure, dirt, or defects occur at the customer after the product arrives
・ Products used
・Clothes and underwear that you have worn
・Custom-ordered products and processed products with names, etc.
・Products such as audio software and books that have been opened, and household appliances that are energized
・For food, supplements, cosmetics, and flowers, please forgive us if it is not due to our reasons due to the nature of the product.
・When all the product tags, accessories, and contents are missing
・When a shipping label is directly pasted on a shoe box, product box, bag, etc. and returned (excluding products that are directly pasted with a shipping label by our company)
・Products that are stated as non-returnable on the product page (due to product characteristics, returns are not possible after ordering)
*This does not apply in the case of product defects.
□ Cancellation
At our company, once an order has been confirmed, it will automatically proceed to shipping work as soon as possible through system cooperation, so we cannot respond to cancellations or changes to order details after confirmation.
We hope that you will enjoy shopping after confirming that the product is correct.
■ Delivery/shipping
□ About delivery and shipping
In the case of standard shipping, it will be delivered in 3 to 7 business days for domestic and 5 to 21 business days for overseas from the date of order. Please note that we do not take any responsibility for delays in delivery that occur for reasons not attributable to our company.
*The estimated shipping date may differ for each product. Please check each product page for details.
* Pre-order items will be produced after receiving an order, so it will take some time to deliver.
□ About exceptions
7 business days in Japan and 21 business days overseas in the case of advance notification of shipping delays, national holidays, Obon holidays, New Year holidays, etc., or when orders are concentrated due to sales of new products may exceed.
□Delivery method and designation
Currently, we cannot specify the date, day of the week, or delivery time. We apologize for the inconvenience, but when you receive the shipping completion email, please contact the designated delivery company.
If the customer is absent at the time of product delivery, the delivery company will leave a notice of absence. In that case, please specify a convenient time from the customer to receive the product.
―――――――――――――――――――――――
[Major delivery carrier delivery information]
・(Domestic delivery) Yamato Transport Co., Ltd.
http://www.kuronekoyamato.co.jp/ytc/customer/
*Delivery method cannot be specified.
・(Overseas delivery) Japan Post Co., Ltd.
https://www.post.japanpost.jp/int/index.html
―――――――――――――――――――――――
□ Packing and shipping fee
【Japan】
990 yen (tax included)
[Taiwan, Hong Kong]
2,800 yen
Malaysia, Philippines, Thailand
3,800 yen
□Regarding international shipping
For deliveries outside Japan, we will use EMS. No other delivery service is available. It is the customer's responsibility to legally determine whether the product can be delivered to a destination outside Japan. Recipients must comply with all laws and regulations of the country of delivery. Customs clearance conditions vary greatly depending on the country of delivery, so please contact the relevant customs office for more information. Please note that due to customs procedures, delivery may be delayed from the original delivery date. In addition, the customer is responsible for customs duties associated with customs clearance.
□ About cash on delivery
We do not offer a cash on delivery service.
□Regarding mistakes in your address, phone number, and email address
If the shipped product is returned due to an incorrect address, long-term absence, etc., the order will be canceled once. If you would like to purchase it, please place your order again.
*In case of cancellation, the payment amount will be refunded. (Refund fee of 1000 yen and round-trip shipping fee will be charged. ）
* Since it will be returned to stock when it is returned, there may be cases where the product is out of stock and cannot be prepared even if you order again. Please note.
* If it turns out that the order was canceled due to malicious acts such as intentionally writing an address that does not exist, intentionally treating the product as returned without receiving it, or intentionally treating it as absent for a long time without receiving the product without justifiable reason, we will not be able to cancel the order in the future. Please note that we may cancel the transaction or may not be able to provide a refund. Also, please note that criminal and civil legal measures may be taken if such malicious acts are found.
□ Specific examples of entry errors
In particular, the following mistakes are common. Please make sure you enter the correct address.
-address
・ 〇〇 prefecture, 〇〇 city, 〇〇 ward, 〇〇 county. Although the contents of 〇〇 town officially exist, it is not entered
・The kanji, hiragana, and katakana are not written based on official information.
・The name of the apartment/condo is not listed (only for those who live in an apartment/condo)
・The apartment/condo number is not listed (only for those who live in an apartment/condo)
・Information up to the street address is not listed
・The address is not addressed to your home (e.g., it is addressed to the post office)
・Postal code is not entered correctly
・The number of digits in the postal code is different from the correct one
・Address information is not listed
・An address that does not exist is registered
・Only the name of the company is listed
・The address is written in a language other than Japanese
- telephone number
・ Only the area code is listed (only 080, etc.)
・The number of digits in the phone number is incorrect (one digit too many, one digit too few, etc.)
・A phone number that does not exist is registered
・Overseas phone numbers are registered (currently, only phone numbers that can be used in Japan can be used as shipping information)
・The phone number is written in non-numeric characters (use of Chinese numerals, etc.)
- mail address
・Incorrect e-mail address
・You are using an email address that cannot be used to check or respond to emails sent from our company.
■ Inquiries
□Contact information
Please see the notation based on the Specified Commercial Transactions Law.
□ If you cannot receive emails
First of all, please check whether it has arrived in your junk mail or spam folder.
Please note that there are many cases where automatic notification emails do not arrive, especially for mobile carrier emails and icloud emails, as the email exclusion settings are strict.
Please check the following two points before contacting us.
・Cancellation of domain designation
・Checking spam settings and changing settings
If you do not receive this email due to personal reasons, we will not be held responsible for items that cannot be shipped due to incorrect registration information, or items that are returned due to incorrect receipt. Please check again for any notifications. .
■ Receipt
□ Request for receipt
It can be issued from "Download receipt (PDF)" of the purchase history page.
If the receipt is not issued or lost, please contact us.
■ Gift wrapping service
□Gift wrapping service
We currently do not offer a wrapping service.
If you are purchasing the item as a gift, we kindly ask that you wrap and wrap the item yourself after purchase.